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Critical Thinking Skills |
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| Solving problems, making decisions, and preventing future problems determines the effectiveness of a department and ultimately an organization. Good problem solving means you are able to consistently deliver a highly reliable product or process to your internal and external customers. Good problem solving means you solve process or product problems at the "root cause". It is an organizational mindset that prevents problems from occurring and knows what to do when prevention doesn't work. To help improve your process we offer skill development training workshops in: | |
| Problem Solving | |
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all companies large and small problems occur on a regular basis. The file
may be continuously missing, the ATM machine rarely works, the customer
on the help line has something wrong with the installed service, or the
information consistently arrives late from the out state facility. In
order to solve any problem we must understand the cause. Good problem
solving skills require that we collect data about the problem before we
jump to cause. Organizations are stronger and produce better quality products
and services when employees have a disciplined approach toward problem
solving.
In this workshop participants will learn:
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| Problem Solving under Pressure | |
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The ability
to solve problems quickly depends on our experience with the situation
and our willingness to look at the "facts." We need to know
what information is relevant and what questions to ask to draw meaningful,
accurate conclusions. Problem Solving Under Pressure is a streamlined
approach to finding the cause of a problem.
In this workshop participants will learn:
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| Troubleshooting | |
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your employees work in a machine shop, a testing facility, an assembly
shop, or another technical environment, a problem in your operation equals
downtime and that equals no revenue! One minute of downtime can mean thousands
of dollars in lost revenues. A good troubleshooter is able to ask knowledgeable
sources focused questions so he or she can arrive at the "root cause."
Troubleshooters need a disciplined process to deal with technical problems
and insure that they will not reoccur.
In this workshop participants will learn:
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| Decision Making | |
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Good business decisions are the heart of a successful organization. Without a process decisions may be made by the most powerful or influential person in the group or not made at all. Good decision making is a balance between getting most of what we want with as little risk as possible. It means that we include the right people and use a process that encourages participation while keeping our focus clearly on the decision at hand. It allows us to make the decision with a high degree of confidence and efficiency. In this workshop participants will learn:
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| Decision Making Under Pressure | |
| The majority of decisions we make must happen quickly. Time is money and deadlines often rule the day. We need an approach that gives us confidence in our decisions without extensive analysis. Using the most critical aspects of good decision-making can provide confidence and positive outcomes. In this workshop participants will learn:
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| Problem Prevention | |
| Implementing
change and/or a decision is fraught with potential problems. The ability
to see these problems and do something about them is the sign of an organization
that is proactive instead of reactive. Problem Prevention gives participants
a methodical approach to identify future problems that have the greatest
probability of occurring and the greatest impact on the organization if
they do occur. It provides a process to identify, prevent and/or plan
contingent actions in anticipation of future problems.
In this workshop participants will learn to:
Move your organization from reactive to proactive. |
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