| This two-day
workshop is designed for anyone who wants to improve their process and
success with problem solving, decision-making and problem prevention.
The workshop is highly experiential. Participants will practice on provided
cases and apply the concepts to a current business problem. The workshop
will be lead by Kathleen Zielinski, a former consultant and trainer with
Kepner-Tregoe and BPI.
Outline:
Problem Solving is the
process of gathering, sorting, organizing, and analyzing information.
It helps you to find the cause of a problem. The following topics will
be discussed and practiced:
- Define the problem - learn
to focus and define a single deviation
- Data collection - what questions
should you ask, what information do you need to understand your problem
- Possible Causes - learn
to brainstorm for possible causes and to formulate if-then situations
for analysis
- Most probable cause - once
you have gathered data, how do you identify the cause that makes the
most sense
- Verify your probable cause
- discuss the necessary actions to verify your cause
Decision Making is the
process of making a choice from a group of alternatives. The process provides
a level of comfort and confidence with the decision you make. The following
topics will be discussed and practiced:
- Define your decision - learn
to identify your decision in terms of result, timing and cost
- Establishing criteria -
what are the constraints and expectations for a successful alternative
- Analyze criteria - we will
learn to separate criteria into minimum requirements and desired expectations
- Generate alternatives -
learn to analyze alternatives to satisfy your criteria
- Risk analysis - identify
potential problems that will prevent a successful implementation of
your best performing alternative
- Make a balanced choice between
performance and risk
Problem Prevention is
a proactive process that identifies potential problems and appropriate
preventive and contingent actions. The following topics will be discussed
and practiced:
- Potential problems - we
will learn to identify and prioritize potential problems
- Possible causes - systematic
thinking requires us to identify possible causes
- Preventive actions - what
actions within our environment will block the cause
- Contingent action - what
actions make good contingencies, when do we implement them
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| Timing
and Investment
- Course fee is $595 and is
due 30 days prior to the workshop. This includes: all workshop materials,
manual, templates of contact logs, proposal format etc, reinforcement
CD and individual consulting by the instructors for 30 days after the
workshop.
- We accept: checks, Visa,
Mastercard. With your confirmation notice will be a list of local hotels.
The workshops are held at locations adjacent to Wayne County Metro Airport
(Detroit Metro Airport) with shuttle service between the Airport, Hotels
and nearby restaurants.
- Workshop size is limited
to 18 participants
- There will be pre-workshop
preparation and evening assignments. Pre-workshop assignments will be
mailed two weeks prior to the session selected.
- Upon registration we will
provide a list of local hotels with rates and maps of the area.
- Any questions call us at
888-209-4694.
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