"The training we received from Everest was outstanding. The General Manager has seen a noticeable change in my communication with other team leaders."

Comptroller, Home Health Care Org.

"I wish I had attended this team leader training three years ago when I became a group leader."

Team Leader, Land Development Consultants

"I would like to let you know that the two days of team leader training I attended in Dayton, Ohio earlier this month was packed with some very good tools that I am putting to use already. It was very informative and I was able to identify some specific areas within myself to work on to become a more effective team leader."

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Team Leader Skills Development Training

People Development: Leading Team Members to Improved Performance in a Cost Effective Manner

Major focus:

  1. Use Personal Behavioral Styles (DISC) to self-assess, read others, and adapt to their communication and motivational needs

  2. Establish goals, responsibilities, and performance expectations

  3. Give positive feedback when expectations are met

  4. Coach or reprimand when expectations are not met

  5. Be emotionally intelligent in dealing with conflict and irrational behavior

Delivery methods:

  • Instructor lead on-line training
  • One-on-one coaching
  • National / annual Associate meeting topics with break out sessions
  • Classroom instruction emphasizing technique practice with role-plays and case studies
Team leader knowledge, skills and abilities:
  • Describe how team leader must analyze emotions, feelings, and moods of team members
  • Use business acumen to manage the business
  • Analyze processes and procedures for production and cost efficiencies
  • Be an emotionally intelligent leader in change initiatives
  • Create an environment where others will take action
  • Use emotional intelligence to distinguish rational vs. emotional motivational triggers
  • Use effective communication skills of listening and giving feedback
  • Be politically savvy in building coalitions and support for ideas
  • Use a team leader coaching style to improve team effectiveness
  • Apply positive attitudes using the Pygmalion Effect concepts
  • Use refocusing techniques to suggest a different point of view
  • Use negotiation skills to know: when to make the first offer, when and how to make concessions and how to make the other person feel like they won
  • Apply modern influencing and persuading skills to groups and individuals
  • Neutralize barriers to effective performance: trust and credibility, beliefs and values, interests and needs
  • Empower team members to gain commitment

Being a team leader is one of the most challenging business skills to master. Positioned between the demands of management and associates, team leader skills must include the ability to juggle the various priorities while keeping performance high and costs under control. A team leader normally does not have the positional power of a supervisor - subordinate relationship thus must be more persuasive and compelling to gain the team member's commitment to the project. This team leader course makes that situational approach easier and more effective.

Wielding influence in a dotted line or matrix type of organizational structure becomes a test of skill - skill in political savvy and knowing what and with whom to negotiate. A team leader going hat in hand, begging or throwing himself or herself at a colleague's mercy with a request is not a powerful or very effective option. On the other hand, making demands and bullying can be costly as well.

Teamwork is the key to accomplishing goals and individuals must use a variety of skills to manage the emotional conflicts that routinely occur in the workplace.

This team leader skills training course is designed to allow a team leader to practice persuading and guiding discovery in "real time" situations by using the skills of: receiving and giving feedback, effective interpersonal communication, business acumen, persuading and influencing, and negotiation.

 

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