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Six Sigma Lite for Non-Manufacturing

Save Costs and Improve Customer Service using Business Acumen / Process Improvement in Service Organizations

Six Sigma type methodology is now moving out of the factory and taking its place along side traditional business improvement programs focused on: customer retention, market share growth, predictable sales opportunities, customer satisfaction and administrative cost reductions.

What differentiates Six Sigma lite methodology from other improvement programs:

  • Designed to sustain the gains
  • Hard dollar savings focus
  • Treated as a business strategy
  • Integrated approach
  • Acknowledges "Voice of the Customer" and "Voice of the Business"
  • Doesn't get side-tracked with complex statistic analysis

Everest Training & Consulting provides a coaching approach to Six Sigma methodology that integrates the learning process with actual Six Sigma projects targeted at > $50,000 in savings. Rather than spend the time and money training a cadre of different color belts, use a Everest Training & Consulting Six Sigma coach to guide and facilitate projects that will save money, reduce time to delivery and improve customer satisfaction. The coaching pays for itself by combining process and application.

Six Sigma expands the problem solving model to ensure the "right" data is collected, that it is a statistically valid sample and that the problems being solved are important to the customer.

We use the established approach of: Define, Measure, Analyze, Improve and Control for existing processes and Define, Measure, Analyze, Design and Appraise for new products or procedures.

Our coaching process combines education with application of Six Sigma methodology. Contact Everest for a structure and fee schedule to fit your organization's needs and budget.

 

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