Coaching for Improved Performance

Skill and Performance Improvement in: Leading, Solving Problems, Convincing Others, Negotiating, Communicating, and Getting Along with Others

Major focus:

  1. Identify motivational and communication needs
  2. Speak the language of business: financial and accounting for non-financial team members
  3. Give and receive feedback: being a team player
  4. When and how to praise others
  5. How to develop a business case with logic, emotional (intuitive) feelings, and credibility
  6. How to use assertive communications when it is a “shark” attack
  7. What it means to proactively improve practices, procedures, and methods

For more information on coaching for improved performance contact us today

Do you have or are you a valued employee that is technically very astute but can’t seem to get along with his / her peers, manager, and maybe even customers? Do you cringe when included in customer meetings for fear of what might be said in a cavalier manner that undermines the desired perception of team harmony? Or have you been told you need to improve some vague category of “interpersonal skills” and you don’t have a clue of where to start? We have been working with team members such as Safety Manager, Project Manager, IT Support Programmer, factory floor Team Leaders, VP Procurement, Regional Sales Manager, etc. by coaching. Improve performance can be a vague term so our first step is to interview the coachee and his / her manager to identify specific performance gaps and where performance improvement is needed. We then drawn on established topics for an 5 session coaching engagement to reinforce strengths and suggest skills for those areas of improvement. The coaching is conducted face-to-face or via telephone or Skype.

Some of the topics that can be included in the coaching performance sessions:

  • Role and responsibilities of a team member
  • Dealing with changing relationships: from peer-to-peer to boss-subordinate
  • Understand basic motivational principles based on the works of: Maslow, Herzberg and MacGregor
  • Develop new communications strategies to create an environment of action
  • Give and receive feedback
  • Apply business acumen financial insights to innovative ideas and concepts
  • Demonstrate understanding of business language such as: cash, working capital, margin / income, return on assets, NPV, IRR
  • Analyze processes and procedures to improve productivity and reduce costs
  • Use Emotional Intelligence to understand, predict, and channel emotions
  • Negotiate effectively with customers, managers, peers, and outside vendors
  • Identify the formal and informal decision making networks within the organization
  • Apply effective listening skills to nurture relationships
  • Give timely performance feedback based on the Performance Analysis Model
  • Praise and reward performance
  • Apply the seven step coaching process
  • Use modern influencing and persuading techniques
  • Conduct effective team meetings that keep team members focused and energized
  • Use effective confronting skills
  • Deal with conflict situations in a collaborative manner
  • Recognize when the conflict is a “shark” attack and how to neutralize the attack

Tools included in the performance coaching sessions:

  • Financial formulas and Excel functions
  • Behavior style and motivation needs self-analysis assessment booklet: DISC
  • AAR (after action review) analysis tools
  • Team member Performance Analysis Model
  • Counseling Care-fronting system
  • Negotiation, influencing and persuading job aids