Learn about our highly effective and rewarding one-on-one Sales Coaching program.

Now this is how our Anthem should be presented:

Just one person? We provide interpersonal communication skills coaching for you or someone in your team.

Just yourself? Learn about our highly effective and rewarding one-on-one Supervisor / Team Leader Coaching program.

Sustainability Development Training Programs that get Results

Everest Training and Consulting is a Michigan performance based training organization that supports sustainable skill development as a strategic tool for organic growth with team member competency skill training workshops designed for specific industries. We use one-on-one coaching, and traditional classroom instruction for a cost effective adult learning experience that gets results.

• Instructor led on-line training
• One-on-one coaching
• National / annual sales meeting topics with break out sessions
• Classroom instruction emphasizing technique practice with role-plays and case studies

Value Based, Consultative Sales Techniques and Skills Training

Today's environment requires a business minded, innovation approach to selling; whether focusing on the sustainability of a customer relationship or on attracting new customers to expand marketshare. Our content focuses on:

• How to use the sales techniques of a Consultant to create sustainability.
• Use business acumen and questioning skills to match a concern or need with a cost effective solution.
• Ability to differentiate a product or service in such a manner that the "pain" is of significant level that they will make a change.
• Acknowledgment that some level of sales negotiation is always present and that effective sales techniques include practicing negotiation skills to close the deal while maintaining good customer relationships.
• Understand that value, as perceived by the prospect / client, is a combination of logic: a good price, meets technical requirements, and emotion: does making a decision to buy reflect their self image?
• Sustainability is key in growing profitable market share.

Our value based, sales techniques training courses outlined on this site are designed for the sales professional that needs to focus on uncovering the sustainability value, as perceived by the client, of the solution. To grow market share, salespeople need to counter the "commodity label" and overcome the resistance to change by explaining the value and guiding the prospect to discover the short comings of their current solution. These sales techniques and skills training courses provide the tools to identify customer value while maximizing the sustainability of the client relationship. Systematic consultative tactics, supported by sales coaching, can help gain market share and provide the price offset of value sought in emerging markets. Savvy sales executives are using these sustainability value added, consultative sales negotiation skills to get positioned globally and withstand the low price attack from Chinese suppliers. Click on the drop-down menu to determine which sales training course would help your organization prepare to leverage the economic challenges of 2012.

Interpersonal Communication Skills Training

Years of employee surveys continue to show that interpersonal communication skills, or lack of interpersonal communication skills, up and down the organization are a significant source of dissatisfaction and low morale. Improving these interpersonal communication skills have shown improvement and sustainability in organization performance. Conclusion: speaking with respect, listening, handling conflict, and being heard in meetings has a positive impact on the business. Click on the drop-down menu to see how we can enhance interpersonal communication effectiveness with workshops and coaching.

Leadership Skills Training

With today's global challenges, leadership skills have taken on a new meaning. We focus on business leadership skills that truly establish one as a leader that guides others to a goal:

1. Effective communications skills of listening and questioning
2. Knowing when to be a follower
3. Facilitating a Win-Win solution with interpersonal negotiation skills
4. Including both logic and emotional rationale in persuasive messages
5. Business acumen
6. Trust and integrity
7. Sustainability
8. Empowerment

Production Team Leader Skills Training

The plant / shop floor team leader's job is one of the hardest to master. And one with usually the least amount of skills training. Positioned between the demands of upper management and workers (in some cases organized) the production team leader must create and sustain good relationships with the operators and also be a no-nonsense team leader focused on meeting quality, safety, and production numbers. Our production team leader skills training courses provide the tools to:

1. Create the environment where someone takes action
2. Establish goals, responsibilities and performance expectations
3. Be emotionally intelligent to identify, predict, and use emotions
4. Confront workers in a constructive, forthright manner
5. Praise and treat people well to defuse union organizing thrusts
6. Interpersonal negotiation skills to persuade and influence other departments
7. Coach team members
8. Counsel when expectations are not met
9. Resolve conflict
10. Conduct effective team meetings
11. Support sustainability initiatives
12. Harassment and disciplinary tools to counsel the employee while keeping legal exposure to a minimum.

We also offer targeted, one-on-one coaching for production floor team leaders that can be a cost effective way to learn how to use all the tools.

Create a Culture of Empowerment in 2012

With flatter, leaner organizational structures the need to delegate decision-making at the closest point to the customer is necessary to achieve organic growth. This delegation, or team member empowerment, must be top down articulated and demonstrated to convince team members that they are empowered and will be held accountable. Leadership techniques of sharing information, rewards, and power with team members to unleash creativity and make decisions are the best practices that enable sustainable empowerment. As a result, team members that are empowered will delight customers, contribute to the company's financial well being, and maintain sustainability of the organization. The challenge for managers, supervisors, and leaders is to avoid historical top-down, autocratic "check with me first" management style and embrace a style reflective of good coaches, advisors, mentors and facilitators. Good coaches are expected to support sustainability in the workplace empowerment of team members by encouraging, instructing, guiding, and giving them advice. The power that managers have to influence the behavior of team members must be now shared with team members through the creation of trust, assurance, motivation, safety, and support.