1. Pre-workshop dialogue/contacts are utilized to develop a strong sense of the current environment and skill level of the participants.
2. Customized programs focus on your company's business needs.
3. The Facilitator is involved in all phases of the process, ensuring continuity of purpose; providing credibility to program content; and "selling" the participants on the benefits of including the skills in their business repertoire.
4. Mutually agreed upon measurements are used in evaluations of the program

• Over 100 years of in the field experience in performance management.
• Performance oriented blend of field experience and academic research.
• Warranty of participant performance.
• Diversified industry experience focusing the "best practices" from a variety of business plans, strategies and processes.

• Chemicals
• Coatings
• Fluid/Chemical Management
• Machine Tools
• Pre-Treatment
• Production Components
• Production Systems

Electronics

• Distribution channels
• National Accounts

• Supervisor/Manager
• Coaching

• Daniel A. Belanger

Dan brings to the table over 20 years of Human Resource Management experience and over 15 years of experience in the training and development field. His degrees in science and management development make him very comfortable in dealing with the fast moving technology companies. Industry background includes manufacturing, retailing, utilities and warehousing. The training and development experience is also varied including automotive, government, telecommunications, computers, insurance and paper manufacturing. His specialties include skill development in communications related to managing, selling, team building and interacting in a multi-cultural environment. Training recipients’ range from ‘floor workers’ to top management. Dan has a B.S. from University of Detroit and a MBA from Wayne State University.

• Artemis Mavroldi s Mavroldi

Ms. Mavroldi's main areas of expertise are as a culture and language consultant and a communication and language trainer. She has developed and delivered training modules in the areas of: technical communication, cross-cultural competence, negotiation styles, presentation techniques, acoustic and verbal quality, and effective communication strategies. Ms. Mavroldi has worked as a language trainer for various companies and private schools instructing in: standard and business English, standard and business German, standard French and Greek. She has studied at Julius-Maxmillians-Universitat in Wurzburg Germany with the equivalent of a M.A. qualification of English and French consisting of linquistics, literature, didactics, cultual science and language skills. She is currently working towards a doctorate in French linquistics.

• Beverly Niermann

Beverly Niermann has over 16 years experience in manufacturing engineering; tooling, capital equipment, purchasing and Six Sigma project methodology. Using Six Sigma methodology, she lead a multi-campus team at a Tier I Supplier in the creation of analytical tools to replace physical design verification testing, application of engineering controls & development of risk mitigation tools. Bev brought to closure a variety of engineering based special projects involving cross-functional teams and presented critical data to multiple management levels to receive buy-in and build consensus.
Bev was a Representative on the AIAG "VPD Product Development Performance Metrics" project team creating the D-13: Product Development Metrics guideline published August 1999.
She holds a B.S. in Engineering from University of Missouri and Six Sigma certification from Johnson Controls Inc.

• L.Rod Toneye

Rod graduated from the City University of New York and has done graduate work at Univ. of Michigan where he also held a position in the Office of Affirmative Action. He is an experienced facilitator of negotiation strategies and is a mediator certified by the Institute for Mediation and Conflict Resolution. For the past ten years he has participated in the instructional leadership program at Ford Motor Company as a certified instructor in Ford’s state-of-the-art management training academy, the Fairlane Training and Development Center in Dearborn, Michigan and the Centers affiliated operations in the United States, Europe, Canada and Mexico. During this engagement Rod delivers on going training to salaried and hourly personnel consisting of a broad array of performance improvement courses such as, effective listening, assertive communication, team building, change management and conflict resolution. He has also worked extensively in teambuilding with the Detroit Compact organization.

• Carol Johnson

With a background in Sales, Telemarketing Management, and 'Corporate University' experience, Carol brings to ETC a record of successful performance in training, motivational techniques, problem solving and outstanding results in the application of modern sales methods. Prior to joining ETC, Carol was a Branch Business Manager/Sales Manager for AT&T. She also was a Management Instructor training competitive, management, and sales skills to AT&T management employees at AT&T's National Training Center. The telemarketing organization she directed consisted of 50 management and non-management personnel dedicated to sales of network products. The appraisal standards she developed for telemarketing employees were adopted nationally. She is a member of NAWBO, Zonta Club of Denver II and a 1995 graduate of Leadership Denver.

• Dr. Diane K. Kasunic, Ph.D.

Diane has an extensive background in Instructional Technology and O.D.Interventions. With a Ph.D., in Educational Sociology, she has consulted with numerous Fortune 100 companies in: managing and developing new programs, instructor certification, diversity, teamwork, and worked closely with core competencies, process leadership and evaluations. She developed a web-based Emotional Intelligence evaluation instrument and has facilitated Emotional Intelligence workshops in support of: Diversity, Negotiating, Team Building and Creative Thinking. Her recently published book: Corporate Cult: Surviving and Transforming Your Career was recently discussed on CBS's The Early Show. She instructs in Leadership and other management competencies as an adjunct graduate faculty member at: Central Michigan University, Lawrence Technological Univ., Oakland University and Notre Dame of Ohio University.

• Kathleen Zielinski

Kathleen Zielinski has over twenty years experience in training, consulting, facilitation, and education. She has been affiliated with several consulting firms including Kepner-Tregoe (Princeton, NJ) and the Sandy Corporation (Troy MI). Ms. Zielinski has worked at the corporate level and at numerous operations locations, in the United States, Mexico and Europe with salaried and hourly employees. Her background in psychology and counseling gives her an acute understanding of the performance system and the dynamics of human behavior. This translates into a solid foundation for consulting and training in the area of performance improvement. She is also a consultant and master trainer in the area of problem solving and decision making. Ms. Zielinski is an adjunct faculty at Walsh College wher she designed and regulary delivers Problem Solving, Decision Making. Kathleen has an undergraduate degree in Public Speaking from Eastern Michigan University and a Master's Degree in Counseling from the University of Michigan.

• Edward J. Pritchard

Ed started with Everest Training & Consulting in 1987 to help organizations increase market share. He has several long-term (ten year) successful relationships with sales organizations helping them define their value proposition. This value-focused approach has paid off with client market share gain in automotive and non-automotive industries. Ed has been training and consulting in business development for sixteen years and holds a business degree from the University of Iowa. He is also Six Sigma certified from Motorola University. Previously, Ed was a Sales Director with AT&T and Lucent Technology's National Account Manager program and was a frequent member of the Achievers Club and Council of Leaders. Ed has published several articles on sales negotiation in addition to conducting hundreds of sales seminars. He is member of the International Society of Performance and Instruction, American Society of Training & Development, Greater Ann Arbor SHRM, Human Resource Association of Greater Detroit, and RiverView Yacht Club.