Communication
Skills Training Course
Enhance
Team Work and Improve Competitiveness with Interpersonal Communication
Skills Training
At the conclusion of
our communication skills training course employees, associates and
team members will be able to:
- Use business negotiation
skills to persuade and influence others
- Know when to use reciprocity
and concessions to ensure everyone is satisfied
- Analyze personal communication
style using the DISC Behavior Tendency Profile
- Demonstrate how to
respond appropriately to the communication styles of others
- Recognize barriers
to communication and choose effective techniques to overcome them
- Understand and use
the Pygmalion Effect to enhance attitude
- Define the characteristics
of effective and efficient e-mail communication by applying the
six characteristics of good business writing
- Understand active
listening behavior as it relates to effective communications
- Utilize one of five
approaches in dealing with interpersonal conflict
- Apply modern business
interpersonal negotiation skills in leading and persuading others
- Apply assertive communications
when dealing with angry or emotional people
- Give bad news to customers,
team members and other associates in a constructive manner
As organizations reduce
management levels and flatten out the organization chart, interpersonal
communications skills become a major component in effective delivery
of products and services. Our communication skills training course
is designed to equip team members, colleagues, contract workers
and management with the communication skills to: neutralize energy
draining conflict, save time and money with effective giving and
receiving of feedback, and empower and support innovative thinking.
The command and control management approach is giving way to a more
team oriented environment. In this new team environment, business
interpersonal negotiation skills are needed to get others to do
as you expect while making sure they are also satisfied. The interpersonal
negotiation skills of reciprocity, making the first offer and when
and how to make concessions are key skills that are practiced in
the course. Everest Training & Coaching communications skills
training provides all workers within the organizational structure
with the skills to exhibit behavior consistent with this team oriented
culture.
|