"We used the negotiation interpersonal communication techniques with a supplier we have been trying to contact for weeks. The contact not only replied in one day, but forwarded the message to five others in the organization and they also responded - never have we received such prompt reply's."

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Just one person? We provide interpersonal communication skills coaching for you or someone in your team. Tiger Woods has a coach - why not you?

Training and Coaching in: Leading, Managing, Negotiating and Selling since 1987

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"Tell me and I forget. Teach me and I remember. Involve me and I learn."
--- Benjamin Franklin

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Communication Skills Training Course

Enhance Team Work and Improve Competitiveness with Interpersonal Communication Skills Training

At the conclusion of our communication skills training course employees, associates and team members will be able to:

  • Use business negotiation skills to persuade and influence others
  • Know when to use reciprocity and concessions to ensure everyone is satisfied
  • Analyze personal communication style using the DISC Behavior Tendency Profile
  • Demonstrate how to respond appropriately to the communication styles of others
  • Recognize barriers to communication and choose effective techniques to overcome them
  • Understand and use the Pygmalion Effect to enhance attitude
  • Define the characteristics of effective and efficient e-mail communication by applying the six characteristics of good business writing
  • Understand active listening behavior as it relates to effective communications
  • Utilize one of five approaches in dealing with interpersonal conflict
  • Apply modern business interpersonal negotiation skills in leading and persuading others
  • Apply assertive communications when dealing with angry or emotional people
  • Give bad news to customers, team members and other associates in a constructive manner

As organizations reduce management levels and flatten out the organization chart, interpersonal communications skills become a major component in effective delivery of products and services. Our communication skills training course is designed to equip team members, colleagues, contract workers and management with the communication skills to: neutralize energy draining conflict, save time and money with effective giving and receiving of feedback, and empower and support innovative thinking. The command and control management approach is giving way to a more team oriented environment. In this new team environment, business interpersonal negotiation skills are needed to get others to do as you expect while making sure they are also satisfied. The interpersonal negotiation skills of reciprocity, making the first offer and when and how to make concessions are key skills that are practiced in the course. Everest Training & Coaching communications skills training provides all workers within the organizational structure with the skills to exhibit behavior consistent with this team oriented culture.