"We used the assertive e-mail techniques with a supplier we have been trying to contact for weeks. The contact not only replied in one day, but forwarded the message to five others in the organization and they also responded - never have we received such prompt reply's."

OEM - Data Management Analyst

Just one person? We provide interpersonal communication skills coaching for you or someone in your team. Tiger Woods has a coach - why not you?

Learning Development and Coaching since 1987

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"Tell me and I forget. Teach me and I remember. Involve me and I learn."
--- Benjamin Franklin

Personality Assessment Tools from Inscape Publishing (DiSC products) - Authorized Distributor

Communication Skills Training

Gain a Competitive Advantage by Maximizing your Human Capital with Highly Effective Interpersonal Communication Skills Training

At the conclusion of our communication skills training employees and team members will be able to:

  • Explain the communication process using the communication model presented in class.
  • Analyze personal communication style and demonstrate how to respond appropriately to the communication styles of others.
  • Recognize barriers to communication and choose effective techniques to overcome them.
  • Understand and use the Pygmalion Effect to enhance attitude.
  • Know when to persuade based on needs and when to negotiate via exchange.
  • Define the characteristics of effective and efficient e-mail communication by applying the six characteristics of good business writing.
  • Understand active listening behavior as it relates to effective communications.
  • Utilize one of five approaches in dealing with interpersonal conflict.
  • Build self-confidence and reduce anxiety to more effectively communicate a message to a group or to another person.
  • Apply assertive communications when dealing with angry or emotional people.
  • Give bad news to customers, team members and other associates in a constructive manner

As organizations reduce management levels and flatten out the organization chart, interpersonal communications skills become a major component in effective delivery of products and services. Our communication skills training workshops are designed to equip team members, colleagues, contract workers and management with the communication skills to: neutralize energy draining conflict, save time and money with effective giving and receiving of feedback, empower and support innovative thinking. The command and control management approach is giving way to a more team oriented environment. Everest T&C communications skills training provides all workers within the organizational structure with the skills to exhibit behavior consistent with this team oriented culture.