"We used the interpersonal communication techniques to confront a supplier we have been trying to contact for weeks. The contact not only replied in one day, but forwarded the message to five others in the organization and they also responded - never have we received such prompt reply's."

OEM - Data Management Analyst

Just one person? We provide interpersonal communication skills coaching for you or someone in your team.

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Training and Coaching in: Leading, Managing, Negotiating, and Selling since 1987

Personality Assessment Tools from Inscape Publishing (DiSC products) - Authorized Distributor

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Interpersonal Communications Skills Development

Enhance Interpersonal Effectiveness with Interpersonal Communication Skills and Techniques Training

Major focus:

  1. Identify motivational needs via the Inscape Publishing DISC on-line instrument

  2. Demonstrate good active listening skills

  3. How to conduct critical conversations that are forthright but not confrontational

  4. Give and receive feedback: being an emotionally intelligent leader

  5. How to confront with empathy that creates a safe environment

  6. What to do when it is a "shark" attack

  7. Use interpersonal negotiation skills and come to agreement on a plan of action

Delivery methods:
  • Instructor led on-line training
  • One-on-one coaching
  • National / annual associate meeting topics with break out sessions
  • Classroom instruction emphasizing technique practice with role-plays and case studies

At the conclusion of our interpersonal communication skills development training course employees, associates and team members will be able to:

  • Analyze personal communication style using the DISC Behavior Tendency Profile
  • Demonstrate how to respond appropriately to the motivational needs of others
  • Recognize barriers to communication and choose effective techniques to overcome them
  • Understand and use the Pygmalion Effect to enhance attitude
  • Define the characteristics of effective and efficient e-mail communication
  • Understand active listening behavior as it relates to effective communications
  • Apply modern business interpersonal negotiation skills in leading and persuading others
  • Develop strategies using the six factors that persuade and influence others
  • Make the other person feel like they won
  • Apply assertive communications when dealing with angry or emotional people
  • Give bad news to customers, team members and other associates in a constructive manner

As organizations reduce management levels and flatten out the organization chart, interpersonal communication skills become a major component in effective delivery of products and services. Our interpersonal communication skills training course is designed to equip team members, colleagues, contract workers, and management with effective interpersonal skills to: neutralize energy draining conflict, save time and money with effective giving and receiving of feedback, and empower and support innovative thinking. The command and control management approach is giving way to a more team oriented environment. In this new team environment, interpersonal communication skills are needed to get others to do as you expect while making sure they are also satisfied. The interpersonal negotiation skills of reciprocity, making the first offer and when and how to make concessions are key skills that are practiced in the course. Everest Training & Coaching communication skills training provides all workers within the organizational structure with the skills to exhibit behavior consistent with this team oriented culture.

 
 

 
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