Objectives:
Provide
financial knowledge and skills to supervisors, managers and directors
to manage their "team" to provide the best in class service
to external and internal customers in a cost effective manner.
Equip supervisors,
managers, and directors with tools to analyze team processes and
procedures to: reduce time to process, reduce manpower to process,
eliminate / combine processes or, enhance value-added content of
the process while maintaining best in class customer service.
Business Acumen Training / Management Skills 101
What is Business Acumen? It is defined as "keenness and depth
of perception especially in practical matters." A ton of training
is focused on leaders; but what about the basic skills of how to
manage, profitably, a team of employees? This course is designed
to apply business acumen to the day-to-day operation of the team
by developing:
- An understanding of financial metrics and tools that gauge
the cost effectiveness of the team
- Skills to staff a team to include hours, coverage, training
and closely calibrate the cost-service ratio
- Efficient use of supplies, ordering sequences, inventories,
and "leakage" control
- Decision making skills that use a business case format that
applies the cost-value model
- Skills to analyze processes and procedures and use cost-based
decision making criteria to identify alternatives, potential unintended
consequences, while maintaining best in class customer service
and support
- Empowered team members who participate in the analysis, craft
alternatives and fully support implementation of the selected
alternative solution
- Balance between the emotions of great customer service and the
reality of the cost structure
- Skills to overcome resistance of team members to change
The target
audience for business acumen skill development training are those
close to the action. Where their decisions aggregated significantly
impact the financial success of the organization: supervisors and
managers with technical backgrounds that were promoted from within,
sales people, customer service team members, program and project
managers, engineers, estimators, team leaders, and any one else
who does not have a financial background yet their decisions directly
affect the financial health of the organization. Our effort here
is to take business acumen skills, that many see as a complex issue,
and break in down into a logical flow of measurements that can be
applied to successfully managing a team to met the financial goals
of the organization. Then, use the resources of the team to analyze,
dissect, and review the processes and procedures used by the team
to add value to the organization. These processes and procedures,
when established, were direct, lean, and met the needs of the organization.
In many cases over time the processes and procedures are expanded,
complicated, or altered all in an effort to improve. This business
acumen workshop will provide tools to review the processes and procedures
that enable managers and supervisors to steer them back on course
and within a financial model that will identify the hard dollar,
measurable cost savings.
Methods:
- Instructor lead on-line training
- One-on-one coaching
- National / annual Associate meeting topics with break out sessions
- Classroom instruction emphasizing technique practice with role-plays
and case studies
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