"Business acumen covered in six hours was more effective than what I recently took at (a large Texas University) for two days."

Zone Manager of an Automotive component aftermarket company

"I pulled a truck load of materials from a big order to satisfy a smaller customer's one truck need. I took some heat from the big customer but we made up the time and I maximized our resources."

An Empowered Site Manager

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Business Acumen for Managers / Team Leaders

Do your Managers / Team Leaders have the Business Understanding to Make Good Decisions and Maximize Contribution?

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Skills of Thinking

Skills of the Heart

Skills of Courage to Make a Decision and Gain Confidence

Business Acumen Training

Business acumen definition: a better understanding of how business works and a keenness and depth of perception in practical matters of financial and behavioral tendencies to enable good, quick business decisions. Managers must know how their decisions influence such measurables as Days Sales Outstanding (DSO), EBIT, Engagement Velocity, etc.

The target audience for business acumen skill development training are those close to the action. Where decisions can have a profound and significant impact the financial success of the organization. Who can benefit from enhanced business acument skills: managers and team leaders with technical backgrounds that were promoted from within, customer service team members, program and project managers, engineers, estimators, production team leaders, and any one else who does not have a financial background yet their decisions directly affect the financial health of the organization. Our effort here is help them understand the fundamentals of business and how specifically their decisions impact results.

This business acumen course is designed to apply business acumen to the day-to-day operation of the team by developing:

  1. An understanding of financial metrics and tools that gauge the cost effectiveness of the team
  2. Knowledge of who owns the various line items on a the Income (Profit & Loss) Statement, Cash Flow Statement, etc.
  3. Decision making skills that balance risk and consequences; keesp customers happy; and maximizes the contribution
  4. Skills in leadership: to engage team members in non-defensive dialogues that create an environment where team members take the action needed to implement the change initiatives
  5. Empower team members who participate in the analysis, craft alternatives, and fully support implementation of the selected alternative solution
  6. Balance between the emotions of great customer service and the reality of the cost structure
  7. Skills to overcome resistance of team members to change

Methods:

  • Instructor led on-line training
  • One-on-one coaching
  • National / annual Associate meeting topics with break out sessions
  • Classroom instruction emphasizing technique practice with role-plays and case studies
 

 
   
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