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Troubleshooting

Root Cause Analysis to Fix the Problem not the Symptom
Whether your employees work in a machine shop, a testing facility, a hospital, or another technical environment, a problem in your operation equals downtime and that can easily equal a loss of revenue! One minute of downtime can mean thousands of dollars in lost revenues. A good troubleshooter is able to ask knowledgeable questions so he or she can drill down and arrive at the "root cause." Troubleshooters need a disciplined process to deal with technical problems and insure that they will not reoccur.

In the Troubleshooting workshop participants learn a five-step approach to problem solving. They will identify and solve classic problems and problems that begin on the first day of implementation or production (start up problems.) We customize our workshop so that participants understand exactly how the process works in their environment. Cases and examples are unique to your product or process. In addition, participants will have the opportunity to apply the process to a current problem.


At the conclusion of the Troubleshooting Workshop, participants will be able to:

  • Clearly define a problem.
  • Utilize a five-step approach to solving a problem.
  • Ask systematic, specific, open questions to gather data.
  • Demonstrate greater skill in the use of "open, probing" questions
  • Analyze data to determine cause.
  • Verify their analysis before taking action
  • Solve 'start up' problems.
  • Apply the process to a case problem.
  • Apply the process to an existing work related problem.
  • Eliminate reoccurring problems.
  • Reduce the costs associated with process/product problems.
  • Improve teamwork by using a common process.
  • Avoid costly mistakes/solutions.
  • Improve their personal productivity as troubleshooters.
 
For more information on Troubleshooting contact Everest