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Tool Kit for Front-Line Supervisors

Develop Skills and Behaviors Supervisors Use Daily

After completing this supervisory skills course Supervisors will be able to:

• Describe supervisory skill qualities and how it applies to today's work environment.
• Use an understanding of communication styles to develop strategies for applying effective personal and interpersonal skills to relationships in the workplace.
• Apply motivational insights to formulate a plan to maximize the achievement and contribution of each employee to become a top performer.
• Use behavior based questions during the hiring interview.
• Help employees set goals, objectives, strategies and means of measurement for effective planning and decision-making.
• Recognize and reward performance that meets expectations.
• Counsel with employees to implement developmental performance improvement plans to improve weak areas.
• Overcome resistance to counseling.
• Use modern coaching skills to maximize performance.
• Apply the trust equation: credibility + reliability + intimacy / self-promotion.
• Recognize and use the six channels of persuasion.
• Mentor top performers for career development.
• Describe different sources of conflict and the advantages and disadvantages of five varying responses to conflict.
• Implement disciplinary actions within the context of legalities.
• Listen, learn and understand
• Appraise performance and reward performance that meets expectations by giving and receiving feedback
• Conduct effective tail boarding and team meetings that keep team members focused and energized

Supervisory skills are some of the hardest business skills to master. Positioned between the demands of management and front-line employees, supervisor skills must include the ability to juggle the various priorities while maintaining production and keeping to the budget. Supervisory skills training makes that juggling easier and more effective. In turn, the supervisor has time to be proactive and entrepreneurial in exploring new and better ways to keep performance high and costs low.

Unfortunately in this time of critical cost control, organizations promote from within and don't invest in supervisory sklls training to develop competencies of the new supervisor. As a result, the attitudes, behaviors and approaches are perpetuated by new supervisors "intuitively" supervising in what they feel is the most effective approach. Without supervisory skills training how did they learn the approach? By observing previous supervisors? By listening to others? By reading books? By watching television? In these highly competitive times can you afford to let the performance of your organization be left to how it was done in the past? This course is the base foundation of supervisory skills development training. It will ground your supervisory group, whether new or seasoned, in proven fundamental supervisory skills to gain a competitive advantage and to meet the organization's 2008 goals and objectives.