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Supervisory Skills for Production, Service, and Support Team Supervisors

Develop Skills and Behaviors that Supervisory Team Leaders Use Daily

Major focus:

1. Understand the role and responsibilities of front-line leaders

2. Use Personal Behavioral Styles (DISC) to self-assess, read others, and adapt to their communication and motivational needs

3. Establish goals, responsibilities, and performance expectations

4. Give positive feedback when expectations are met

5. Confront when expectations are not met

6. Support innovation and continuous improvement with financial rationale

7. Know how to motivate others with logic, emotions (intuitive), and credibility

8. Focus on maintaining the unorganized environment

Front-line team leaders with supervisory responsibilities must use a variety of tools to maintain good relationships with workers while using a no-nonsense approach when quality, safety, and production numbers are needed. Positioned between the demands of management and front-line team members, knowledge and skills must include the ability to juggle the various priorities and ambiguities while maintaining production and keeping to the budget. The models and tools presented in this workshop make that juggling easier and more effective. In turn, the supervisor has time to be proactive and entrepreneurial in exploring innovative continuous improvement initiatives.

Unfortunately in this time of critical cost control, organizations promote from within and don't invest in supervisory skills learning to develop competencies of the newly appointed leader. As a result, the attitudes, behaviors, and approaches are perpetuated by new supervisors "intuitively" in what they feel is the most effective approach. And without focused skill training how did they learn the approach? By observing previous supervisors? By listening to others? By reading books? By watching television? In these highly competitive times can you afford to let the performance of your organization be left to how it was done in the past? This course will ground the supervisor, whether new or seasoned, in proven fundamental skills to gain a competitive advantage and to meet the organization's goals and objectives.

Supervisory skills, knowledge, and abilities:

• Describe skill qualities to lead in today's work environment.
• Use an understanding of communication styles to develop strategies for applying effective personal and interpersonal skills to relationships in the workplace.
• Apply motivational insights to formulate a plan to maximize the achievement and contribution of each team member to become a top performer.
• Make decisions using business acumen knowledge and insight.
• Use business language of financial rationale to justify change initiatives.
• Help team members set goals, objectives, strategies and means of measurement for effective planning and decision-making.
• Recognize and give feedback for performance that meets expectations.
• Counsel with team members to implement developmental performance improvement plans to improve weak areas.
• Confront when needed in a forthright manner.
• Use modern coaching skills to maximize performance.
• Apply the trust equation: credibility + reliability + intimacy / self-promotion.
• Use financial tools of formulas and Excel functions when developing a business case for change
• Mentor top performers for career development.
• Conduct effective team meetings that keep team members focused and energized.

Delivery methods:

• One-on-one coaching
• National / annual Team Member meeting topics with break out sessions
• Classroom instruction emphasizing technique practice with role-plays and case studies