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"The
training we received from Everest was outstanding. The General Manager
has seen a noticeable change in my communication with other supervisors."
Comptroller,
Home Health Care Org.
"I
wish I had attended this training three years ago when I became a team
leader."
Team
Leader, Land Development Consultants
Just yourself? Learn about our highly effective and rewarding
one-on-one Coaching program: Tiger
Woods has a coach - shouldn't you?
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Learning
Development and Coaching since 1987
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"Tell me
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--- Benjamin Franklin
Personality
Assessment Tools from Inscape Publishing (DiSC products) - Authorized
Distributor
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Tool
Kit for Front-Line Supervisors
Develop
Skills and Behaviors Supervisors Use Daily
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After completing this supervisory
skills course Supervisors will be able to:
- Describe supervisory skill qualities and how it applies to today's
work environment.
- Use an understanding of communication styles to develop strategies
for applying effective personal and interpersonal skills to relationships
in the workplace.
- Apply motivational insights to formulate a plan to maximize the achievement
and contribution of each employee to become a top performer.
- Use behavior based questions during the hiring interview.
- Help employees set goals, objectives, strategies and means of measurement
for effective planning and decision-making.
- Recognize and reward performance that meets expectations.
- Counsel with employees to implement developmental performance improvement
plans to improve weak areas.
- Overcome resistance to counseling.
- Use modern coaching skills to maximize performance.
- Apply the trust equation: credibility + reliability + intimacy / self-promotion.
- Recognize and use the six channels of persuasion.
- Mentor top performers for career development.
- Describe different sources of conflict and the advantages and disadvantages
of five varying responses to conflict.
- Implement disciplinary actions within the context of legalities.
- Listen, learn and understand
- Appraise performance and
reward performance that meets expectations by giving and receiving feedback
- Conduct effective tail boarding
and team meetings that keep team members focused and energized
Supervisory skills are some
of the hardest business skills to master. Positioned between the demands
of management and front-line employees, supervisor skills must include
the ability to juggle the various priorities while maintaining production
and keeping to the budget. Supervisory skills training makes that juggling
easier and more effective. In turn, the supervisor has time to be proactive
and entrepreneurial in exploring new and better ways to keep performance
high and costs low.
Unfortunately in this time
of critical cost control, organizations promote from within and don't
invest in supervisory sklls training to develop competencies of the new
supervisor. As a result, the attitudes, behaviors and approaches are perpetuated
by new supervisors "intuitively" supervising in what they feel
is the most effective approach. Without supervisory skills training how
did they learn the approach? By observing previous supervisors? By listening
to others? By reading books? By watching television? In these highly competitive
times can you afford to let the performance of your organization be left
to how it was done in the past? This course is the base foundation of
supervisory skills development training. It will ground your supervisory
group, whether new or seasoned, in proven fundamental supervisory skills
to gain a competitive advantage and to meet the organization's 2008 goals
and objectives.
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