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Tool Kit for Front-line Plant / Shop Team Leaders with Supervisory Roles

Develop Skills and Behaviors Plant / Shop Floor Team leaders Use Daily

Major focus:

1. Use Personal Behavioral Styles (DISC) to self-assess, read others, and adapt to their communication and motivational needs

2. Establish goals, responsibilities, and performance expectations

3. Give positive feedback when expectations are met

4. Coach or reprimand when expectations are not met

5. Be emotionally intelligent in dealing with conflict and irrational behavior

6. Focus on maintaining the unorganized environment

Delivery methods:

• Instructor lead on-line training
• One-on-one coaching
• National / annual Associate meeting topics with break out sessions
• Classroom instruction emphasizing technique practice with role-plays and case studies

• Describe skill qualities to lead in today's work environment.
• Use an understanding of communication styles to develop strategies for applying effective personal and interpersonal skills to relationships in the workplace.
• Apply motivational insights to formulate a plan to maximize the achievement and contribution of each employee to become a top performer.
• Use behavior based questions during the hiring interview.
• Use business acumen to manage the business.
• Apply process and procedure analysis to cost justify change initiatives.
• Help employees set goals, objectives, strategies and means of measurement for effective planning and decision-making.
• Recognize and reward performance that meets expectations.
• Counsel with employees to implement developmental performance improvement plans to improve weak areas.
• Overcome resistance to counseling.
• Use modern coaching skills to maximize performance.
• Apply the trust equation: credibility + reliability + intimacy / self-promotion.
• Recognize and use the six channels of persuasion.
• Mentor top performers for career development.
• Describe different sources of conflict and the advantages and disadvantages of five varying responses to conflict.
• Implement disciplinary actions within the context of legalities.
• Listen, learn and understand
• Appraise performance and reward performance that meets expectations by giving and receiving feedback
• Conduct effective tail boarding and team meetings that keep team members focused and energized

Plant team leaders with supervisory responsibilities must use some of the hardest business skills to master. Positioned between the demands of management and front-line employees, these team leader skills must include the ability to juggle the various priorities while maintaining production and keeping to the budget. Plant floor leadership skills training makes that juggling easier and more effective. In turn, the team leader has time to be proactive and entrepreneurial in exploring new and better ways to keep performance high and costs low.

Unfortunately in this time of critical cost control, organizations promote from within and don't invest in leadership skills training to develop competencies of the new supervisor. As a result, the attitudes, behaviors and approaches are perpetuated by new plant floor team leaders "intuitively" in what they feel is the most effective approach. Without shop floor team leader skills training how did they learn the approach? By observing previous supervisors? By listening to others? By reading books? By watching television? In these highly competitive times can you afford to let the performance of your organization be left to how it was done in the past? This course is the base foundation of team leader skills development training. It will ground your team leader group, whether new or seasoned, in proven fundamental skills to gain a competitive advantage and to meet the organization's goals and objectives.