"These are selling techniques that work over the telephone. They have helped me add value to the customer service we pride ourselves in providing."

Inside Sales Rep.

 

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Training and Coaching in: Leading, Managing, Negotiating, and Selling since 1987

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Telephone Sales Skills

Increase Closure Rate with Telephone Sales Tools

Delivery methods:

  • Instructor lead on-line training
  • One-on-one coaching
  • National / annual Associate meeting topics with break out sessions
  • Classroom instruction emphasizing technique practice with role-plays and case studies

 
At the conclusion of this telephone sales skills training course participants will be able to:
  • Describe the selling techniques that work over the telephone
  • Quickly qualify the prospect and determine their objectives
  • Leverage buying motives that reflect a benefit to gain or loss to avoid
  • Present a value proposition based on one of five buying motives
  • Use self talk and other mental triggers to maintain a positive attitude
  • Differentiate themselves from boiler room telemarketers
  • Dollarize your value propositions
  • Use effective telephone etiquette
  • Use refocusing techniques to think quickly on their feet
  • Sell up by starting high
  • Apply sales negotiation skills to make the prospect feel like they won

With competitive information available by just Googling a need, your prospects can quickly check prices with a telephone call; with no opportunity for you to create value. We use a modern telephone selling techniques that work to equip your telephone sales representatives with the skills and behavior models that will increase you call to closure rate. We use the P.A.V.E. Model (Preparation, Attitude, Value, and Exchange) as the primary sales model to establish value without effecting product margins. Why not give us a call, we might have that one tactical approach that will make 2010 a banner year.
 

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