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"The
team leader with supervisory responsibility skills training we received
from Everest was outstanding. The General Manager has seen a noticeable
change in my communication with other team leaders."
Comptroller,
Home Health Care Org.
"I
wish I had attended this training three years ago when I became a team
leader."
Team
Leader, Land Development Consultants
Just yourself? Learn about our highly effective and rewarding
one-on-one Coaching program
for the plant floor leaders.
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Supervisory
Skills Development Training
Learn
Effective Skills and Behaviors Plant / Shop Floor Team Leaders use
Daily
Delivery
method:
- Instructor led on-line training
- One-on-one coaching
- National / annual Associate meeting topics with break out sessions
- Classroom instruction emphasizing technique practice with role-plays
and case studies
At the conclusion of
this production plant floor team leader skills training course participants
will be able to:
- Describe effective supervisor and team leader skills as they
apply to today's work environment.
- Manage the business with business acumen skills for cost efficiency.
- Use an understanding of communication styles to develop strategies
for applying effective interpersonal skills to relationships in
the workplace.
- Apply motivational insights to formulate a plan to maximize
the achievement and contribution of each employee to become a
top performer.
- Use behavior based questions during the hiring interview.
- Help employees set goals, objectives, strategies and means of
measurement for effective planning and decision-making.
- Recognize and reward performance that meets expectations.
- Counsel with employees to implement developmental performance
improvement plans to improve weak areas.
- Overcome resistance to counseling.
- Use modern coaching skills to maximize performance.
- Apply the trust equation: credibility + reliability + intimacy
/ self-promotion.
- Use interpersonal negotiation skills to persuade and influence.
- Mentor top performers for career development.
- Describe the sources of conflict and the advantages and disadvantages
of five varying responses to conflict.
- Give and receive feedback to understand needs and interests.
- Conduct effective tail-boarding and team meetings.
- Implement disciplinary actions within the context of legalities.
- Analyze business processes and procedures to effect performance
improvement and cost savings.
As organizations reduce
management levels and flatten out the organization chart, front
line team leader and supervisor skills become a major component
in effective delivery of products and services. And in many cases
when promoted from within, the attitudes, behaviors and approaches
are perpetuated by new supervisory team leaders "intuitively"
using supervisory type leadership skills that they feel are the
most effective approach. Our team leader / supervisory skills training
course modules are designed to equip the plant or floor team leader
/ supervisor with the skills to coach rather than tell, to neutralize
energy draining conflict, to counsel less than satisfactory behavior,
and empower and support innovative thinking. The command and control
culture must give way to a more team oriented environment. Our team
leader / supervisory skills training workshops provide the front
line team leader / supervisor with the skills to exhibit behavior
consistent with this team oriented culture.
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