Skills Development Training
the Role, Responsibilities, and Effective Qualities of Plant / Shop
Floor Team Leaders
Coaching or with a Team
Use Personal Behavioral Styles (DISC) to self-assess, read
others, and adapt to 15 different communication and motivational
Six elements of goals, responsibilities, and performance
Manage the business with six savvy business acumen skills
Four elements of positive feedback
Four ways to confront when expectations are not
Understand union organizing strategies and tactics
and what to do about it
Make decisions and take action even with ambiguities
Three ways to control self and others when dealing
with conflict and irrational behavior
As organizations reduce
management levels and flatten out the organization chart, factory
floor team leader and supervisor skills become a major component
in effective delivery of products and services. And in many cases
when promoted from within, the understand of role, behavior qualities,
and approaches are perpetuated by new supervisory team leaders "intuitively"
using supervisory type skills that they feel are the most effective
approach. Our research-based proven successful skills and techniques
equip team leaders to meet responsibilities with an approach needed
in the 21st century. Our training course modules are designed to
address the responsibilities of front-line team leader with the
skills to coach rather than tell, to neutralize energy draining
conflict, to counsel less than satisfactory behavior, and empower
and support innovative thinking using the language of business.
The command and control culture must give way to a more team oriented
environment. We provide the front line team leader / supervisor
with the skills to exhibit behavior consistent with this team oriented
skills, knowledge, and abilities:
- Describe effective supervisory and team leader skills as they
apply to today's work environment.
- Manage the business with financial acumen skills for cost efficiency.
- Use an understanding of communication styles to develop strategies
for applying effective social interpersonal skills to relationships
in the workplace.
- Apply motivational insights to formulate a plan to maximize
the achievement and contribution of each employee to become a
top performer and neutralize organizing efforts.
- Support innovation, quality, and continuous improvement with
financially sound ideas and initiatives
- Help employees set goals, objectives, strategies and means of
measurement for effective planning and decision-making.
- Recognize and reward performance that meets expectations.
- Counsel with employees to implement developmental performance
improvement plans to improve weak areas.
- Overcome resistance to counseling.
- Use modern coaching skills to maximize performance.
- Mentor top performers for career development.
- Describe the sources of conflict and strategies to neutralize
- Give and receive feedback to understand needs and interests.
- Conduct effective tail-boarding and team meetings.
- Implement disciplinary actions within the context of legalities.
- Analyze business processes and procedures to effect performance
improvement and cost savings.
- One-on-one coaching
- National / annual Associate meeting topics with break out sessions
- Classroom instruction emphasizing technique practice with role-plays
and case studies