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Training and Coaching in: Leading, Managing, Negotiating and Selling since 1987

Personality Assessment Tools from Inscape Publishing (DiSC products) - Authorized Distributor

Supervisory Skills Development Training

Learn Effective Skills and Behaviors Plant / Shop Floor Team Leaders use Daily

Delivery method:

• Instructor lead on-line training
• One-on-one coaching
• National / annual Associate meeting topics with break out sessions
• Classroom instruction emphasizing technique practice with role-plays and case studies

At the conclusion of this supervisory / plant floor team leader skills training course participants will be able to:

• Describe effective supervisor and team leader skills as they apply to today's work environment.
• Manage the business with business acumen skills for cost efficiency.
• Use an understanding of communication styles to develop strategies for applying effective interpersonal skills to relationships in the workplace.
• Apply motivational insights to formulate a plan to maximize the achievement and contribution of each employee to become a top performer.
  
• Use behavior based questions during the hiring interview.
• Help employees set goals, objectives, strategies and means of measurement for effective planning and decision-making.
• Recognize and reward performance that meets expectations.
• Counsel with employees to implement developmental performance improvement plans to improve weak areas.
• Overcome resistance to counseling.
• Use modern coaching skills to maximize performance.
• Apply the trust equation: credibility + reliability + intimacy / self-promotion.
• Use interpersonal negotiation skills to persuade and influence.
• Mentor top performers for career development.
• Describe the sources of conflict and the advantages and disadvantages of five varying responses to conflict.
• Give and receive feedback to understand needs and interests.
• Conduct effective tail-boarding and team meetings.
• Implement disciplinary actions within the context of legalities.
• Analyze business processes and procedures to effect performance improvement and cost savings.
  

As organizations reduce management levels and flatten out the organization chart, front line team leader and supervisor skills become a major component in effective delivery of products and services. And in many cases when promoted from within, the attitudes, behaviors and approaches are perpetuated by new supervisory team leaders "intuitively" using supervisory type leadership skills that they feel are the most effective approach. Our team leader / supervisory skills training course modules are designed to equip the plant or floor team leader / supervisor with the skills to coach rather than tell, to neutralize energy draining conflict, to counsel less than satisfactory behavior, and empower and support innovative thinking. The command and control culture must give way to a more team oriented environment. Our team leader / supervisory skills training workshops provide the front line team leader / supervisor with the skills to exhibit behavior consistent with this team oriented culture.