Relationship Management / Leadership Skills Training

Delivery methods:

• Instructor lead on-line training
• One-on-one coaching
• National / annual Associate meeting topics with break out sessions
• Classroom instruction emphasizing technique practice with role-plays and case studies

At the conclusion of this relationship management skills course participants will be able to:

• Formulate communication strategies based on behavior style tendencies.
• Establish and maintain credibility.
• Use framing to offer a better alternative.
• Guide the client to discovery with refocusing techniques.
• Employ modern persuasion skills.
• Maintain relationships with entertaining and other non-business events.
• Present recommendations that are win / win.
• Delight the client with unexpected customer service.
• Establish executive bridging to lockout competition.
• Use customer negotiation skills to ensure everyone's needs are met.

Relationship management skills equip the Associate with tools to partner with the client in a manner to solve problems and introduce innovative win / win solutions and applications. Effective relationship management skills focuses on enhancing the relationship by leveraging the credibility gained by the supplier through successful performance. However, as a result, relationship managers must recognize when an idea or request is not the most efficient or cost effective solution and to offer alternatives in a convincing, logical manner that meets everyone's needs. Managing relationships in this manner means that sometimes, you might suggest or agree to research solutions to client concerns outside the scope of solutions your company offers - but takes you from the environment of a sales person to one of advisor; and a place at their planning table.