Problem Solving for Business

Delivery methods:

• Instructor lead on-line training
• One-on-one coaching
• National / annual Associate meeting topics with break out sessions
• Classroom instruction emphasizing technique practice with role-plays and case studies

By attending this "HOW TO SOLVE PROBLEMS" workshop your employees will be able to:

• Properly identify a problem
• Ask incisive questions to produce relevant information
• Differentiate between an interim, adaptive and corrective solution
• Apply financial business acumen to a potential solution
• Learn and use the "if, then" approach for analysis
• Use distinctions to identify the cause of the problem
• Use the "five whys" to discover root cause.
• Learn three methods to verify suspected cause
• Extend the "fix" to other similar problems
• Identify and prevent NEW PROBLEMS that your "fix" creates

In addition, your employees and your organization will experience the following results:

• Greater clarity of thought when analyzing a problem
• The power of a problem solving strategy
• The elimination of reoccurring problems
• The reduction of costs associated with unresolved process/product problems
• A process to enhance an employee's knowledge and experience
• An improvement in teamwork by using a common process
• The elimination of "jumping to cause" when a problem occurs
• An improvement in personal productivity
• Greater customer satisfaction
• A better BOTTOM LINE
  

In a global environment high quality products and service may be the only way to differentiate yourself from your competition. This means that problems never get to the customer. The ability to solve a problem in house says that you can recognize it and fix it without creating a new problem. Solving problems requires a problem solving strategy. How to Solve Problems provides that strategy. This workshop gives participants a systematic, logical approach to problem solving. Participants will have the opportunity to use their new skills on realistic case studies and to address their own work related problems. Organizations are stronger and produce better quality products and services when employees have a disciplined and strategic approach toward problem solving.