Team Leader Responsibilities

• Instructor lead on-line training
• One-on-one coaching
• National / annual associate meeting topics with break out sessions
• Classroom instruction emphasizing technique practice with role-plays and case studies

At the conclusion of this training on team leader responsibilities participants will be able to:

• Articulate team leader responsibilities.
• Describe how credibility and trust affect the leader's abilities and how to enhance these perceptions.
• State the motivational needs of different personality style tendencies.
• Neutralize inherent conflict of different personality styles.
• Apply positive attitudes using the Pygmalion Effect concepts.
• Determine what the other perceives as value based on the model MOTIV(e).
• Use business acumen to support change initiatives.
• Define conflict and describe the various sources of conflict and how to deal with the conflict from a rational vs. emotional basis.
• Recognize when there is a "shark" attack and how to neutralize the attack.
• Review how they used modern influencing techniques in a practice role-play.
• Describe the bottom line and fall back power positions used during an interpersonal negotiation.
• Maintain the relationship.

Situations:

• A team member has been designated as Team Leader to guide the team - but with no reporting authority.
• A unit supervisor has important work to do; they need results and the freedom to do the job but are not authorized to give orders to peers or colleagues whose cooperation is needed.
• The Unit V.P. has asked an employee to direct a project team of contractors that all seem to have their own agendas.
• The customer's project managers and engineers assigned to your sourcing program seem to want to make it as difficult as possible; with little cooperation and constant changing of priorities.

In today's business environment you need to quickly persuade others to agree on a course of action that gets results. A leader knows that differences must be resolved fast and close to the action. In addition, many times internal disinterest or resistance is more difficult than differences with customers because we feel that internal colleagues have the same goals and objectives as we do yet don't always readily understand and apply our suggestions. Team leader responsibilities, the ability to persuade and influence others, are key to meeting the organization's objectives.

This workshop is designed to allow participants to practice non-positional leader skills and achieve win / win outcomes in "real time" situations by using the skills of: receiving and giving feedback, effective interpersonal communication, value propositions, business acumen, persuading, influencing, and the exchange theory of negotiation.