• A team member has been designated as Team Leader to guide the team - but with no reporting authority.
• A unit supervisor has important work to do; they need results and the freedom to do the job but are not authorized to give orders to peers or colleagues whose cooperation is needed.
• The Unit V.P. has asked an employee to direct a project team of contractors that all seem to have their own agendas.
• The customer's project managers and engineers assigned to your sourcing program seem to want to make it as difficult as possible; with little cooperation and constant changing of priorities.

In today's business environment you need to quickly persuade others to agree on a course of action that gets results. A leader knows that differences must be resolved fast and close to the action. In addition, many times internal disinterest or resistance is more difficult than differences with customers because we feel that internal colleagues have the same goals and objectives as we do yet don't always readily understand and apply our suggestions. Effective leader skills, the ability to persuade and influence others, is key to meeting the organization's objectives.

At the conclusion of this non-positional leader skills training workshop participants will be able to:

• Articulate a "cause" or mission of the unit as a rally point.
• Describe how credibility and trust affect the leader's abilities and how to enhance these perceptions.
• Develop a strategy based on the five-step process.
• State the motivational needs of different personality style tendencies.
• Neutralize inherent conflict of different personality styles.
• Apply positive attitudes using the Pygmalion Effect concepts.
• Determine what the other perceives as value based on the model MOTIV.
• Understand and adapt to Adult - Parent - Child communications conditions.
• Define conflict and describe the various sources of conflict and how to deal with the conflict from a rational vs. emotional basis.
• Recognize when there is a "shark" attack and how to neutralize the attack.
• Review how they used the Theory of Exchange in a role-play practice session.
• Use socratic questions to acquire information on the exchange "currency" of other people based on: needs, goals, objectives and aspirations.
• Describe the bottom line and fall back power positions used during the exchange.
• Craft a strategy to enhance the relationship after the exchange.

This workshop is designed to allow participants to practice non-positional leader skills and achieve win/win outcomes in "real time" situations by using the skills of: receiving and giving feedback, effective interpersonal communication, value proposition, influencing without authority, persuading, influencing and the exchange theory of negotiation.