FOR IMMEDIATE RELEASE

Contact: Ed Pritchard

734-455-4151

LDMI Selects Everest Training & Consulting to Develop a Customer Retention and Win Back Marketing Program

Southfield, Mi. September 2003 - LDMI a facilities-based, world-class integrated communications provider, with a proven track record of success selects Everest Training & Consulting to customize the P.A.V.E. system to retain existing customers and improve the customer win back ratio.

"We are committed to a value-added business model by emphasizing the value customers receive as a LDMI customer," stated Aliceanne Inskeep, Senior Director, Data & Enhanced Services. "The P.A.V.E. (preparation - attitude - value - exchange) model will be applied to our outbound customer retention and win back programs as well as the customer care initiative" said Innskeep. "P.A.V.E. is a fundemental process that keeps us focused of what is important. Namely to prepare for a contact in a professional manner, to have the right attitude during the customer interaction, to continually seek the value quotient at the heart of the customer's decision process and apply the resources we control during an exchange to delight the customer" outlined Inskeep. This is an incremental, building block program with team members, managers and leaders responsible for behavior modifications. The program uses a blended learning approach using classroom events, webinars, work team reinforcement and coaching.

Everest Training & Consulting is committed to enabling organizations to innovate to profitability: to apply critical sales, telephone skills and leadership skills to create a competitive advantage and to maximize each person's contribution through individual, professional, and personal growth. For further information contact Ed Pritchard at 734-455-4151.