Interpersonal Communication Skills Training

Major focus:

1. Use Personal Behavioral Styles (DISC) to self-assess, read others, and adapt to their communication and motivational needs

2. Conduct team oriented conversations in a way that neutralizes defensive responses, solves problems, and builds relationships

3. Talk in the language of business: cash, return on assets, working capital, margin / income, NPV, IRR

4. Recognize and leverage the business challenges of: time and uncertainty

5. Use logic, emotional (intuition) feelings, and credibility in persuading and influencing others

6. How to confront with empathy that creates a safe environment

7. Use interpersonal negotiating techniques to meet everyone's needs

To meet the challenges of success in the workplace, one business skill continues to be the foundation for getting things done is the ability to communicate effectively with customers, coworkers, superiors, and subordinates. Without good business interpersonal communication skills team work suffers. These skills trainings stress process and focuses on techniques of sending messages, listening, and providing feedback. Case studies and interactive group work are used to develop good workplace communication skills including difficult or conflict situations. Skills in verbal and nonverbal interpersonal communication habits are reviewed and practiced. The DISC personality test profile is used as a tool in the training to assist in analyzing and understanding communication style behavior of individuals involved in the communication process. Understanding finance and accounting nomenclature and how to use formulas and Excel functions will give your innovative ideas the financial supported needed to get Executive attention.

Interpersonal communication knowledge, skills, and abilities:

• Explain the communication process using the skills in the interpersonal communication model presented in workshop
• Use the DISC personality assessment tendency model to develop a communication strategy
• Analyze interpersonal communication skills in a business environment and demonstrate how to respond appropriately to the communication styles of others
• Recognize barriers to good communication and choose effective techniques to overcome them
• Understand and apply techniques of business interpersonal negotiation
• Apply listening techniques to determine a speaker's needs, use verification techniques to ensure accurate understanding, and state your own requirements professionally, politely, and firmly
• Give and receive positive and constructive feedback in an emotionally intelligent manner
• Demonstrate the ability to take charge of outcomes when conflicts arise, and respond to them in a way that facilitates problem solving
• Confront when needed and in a safe environment where people continue to have dialogue
• Recognize and deal with irrational conflict: when it is a "shark" attack
• Use business appropriate e-mail etiquette
• Facilitate constructive team meetings

Delivery methods:

• One-on-one coaching
• National / annual team member meeting topics with break out sessions
• Classroom instruction emphasizing technique practice with role-plays and case studies