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Training and Coaching in: Leading, Managing, Negotiating, and Selling since 1987

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Emotional Intelligence and Leadership in the Workplace

Learn and Develop High Self-awareness, Manage Emotions, and Self-Motivate with this Emotional Intelligence Training Course

Delivery methods:
  • Instructor led on-line training
  • One-on-one coaching
  • National / annual associate meeting topics with break out sessions
  • Classroom instruction emphasizing technique practice with role-plays and case studies

As change agents, leaders at the conclusion of this workshop will be able to:

  • Understand fundamental emotional reactions.
  • Recognize their emotional arousal points (angry, sad, despondent, anxious) and what to do about it.
  • Anticipate and neutralize emotional responses with change is introduced.
  • Identify "automatic" self-talk messages that produce that first emotional response.
  • Communicate "passion" for a project without being stubborn.
  • Confront others with empathy and create a safe environment for information sharing.
  • Recognize when the conversation has become critical.
  • Help others act and respond in an emotionally intelligent way.
This emotional intelligence training workshop is based on the research proven premise that a person's ability to understand and to manage their emotions at work improves their leadership performance, their effectiveness in a team environment, and their interaction with customers. Developing high self-awareness, learning to manage emotions, and being adept at motivating oneself are the key components to increasing and applying emotional intelligence. Using this understanding in an interpersonal situation will enable a leader to put emotional intelligence to work in helping achieve the best possible relations with executives, supervisors, clients, employees, colleagues and customers.

It is possible for a team member to use emotional intelligence to become more socially and emotionally competent. However, the principles for developing this type of competence differ from those that have guided much training and development practices in the past. For team members to understand emotional intelligence competencies requires that we unlearn old habits of thought, feeling, and action that are deeply ingrained, and grow new ones. Such a process takes self-motivation, effort, time, support, and sustained practice.

Emotional intelligence training applications:

  • Team members more clearly understand reactions and how to channel that energy into more productive team results.

  • Team leaders with no structural authority utilize a more focused strategy to persuade and influence others.

  • Production leaders and managers apply emotional intelligence to coaching and counseling techniques that empower the subordinate.

  • Customer contact people (sales people, sales directors, sales executives, CSR, program managers, project engineers, etc.) use emotional intelligence to channel their own emotions to more positive, productive customer focused problem solving, solution selling, and deal making.
 

Get more details on the Emotional Intelligence Training Course