|

Just one person?
We provide emotional intelligence
coaching for you or someone in your team.
|
Emotional Intelligence
and Leadership in the Workplace
Learn and
Develop High Self-awareness, Manage Emotions, and Self-Motivate with
this Emotional Intelligence Training Course
|
Delivery
methods:
- Instructor led on-line
training
- One-on-one coaching
- National / annual associate
meeting topics with break out sessions
- Classroom instruction
emphasizing technique practice with role-plays and case studies
As change agents, leaders
at the conclusion of this workshop will be able to:
- Understand fundamental emotional reactions.
- Recognize their emotional arousal points (angry, sad, despondent,
anxious) and what to do about it.
- Anticipate and neutralize emotional responses with change is introduced.
- Identify "automatic" self-talk messages that produce that
first emotional response.
- Communicate "passion" for a project without being stubborn.
- Confront others with empathy and create a safe environment for information
sharing.
- Recognize when the conversation has become critical.
- Help others act and respond in an emotionally intelligent way.
This emotional intelligence training
workshop is based on the research proven premise that a person's ability
to understand and to manage their emotions at work improves their leadership
performance, their effectiveness in a team environment, and their interaction
with customers. Developing high self-awareness, learning to manage
emotions, and being adept at motivating oneself are the key components to
increasing and applying emotional intelligence. Using this understanding
in an interpersonal situation will enable a leader to put emotional intelligence
to work in helping achieve the best possible relations with executives,
supervisors, clients, employees, colleagues and customers.
It is possible for a team member
to use emotional intelligence to become more socially and emotionally
competent. However, the principles for developing this type of competence
differ from those that have guided much training and development practices
in the past. For team members to understand emotional intelligence competencies
requires that we unlearn old habits of thought, feeling, and action that
are deeply ingrained, and grow new ones. Such a process takes self-motivation,
effort, time, support, and sustained practice.
Emotional intelligence training
applications:
-
Team members more clearly
understand reactions and how to channel that energy into more productive
team results.
-
Team leaders with no structural
authority utilize a more focused strategy to persuade and influence
others.
-
Production
leaders and managers apply emotional intelligence to coaching and
counseling techniques that empower the subordinate.
-
Customer contact people
(sales people, sales directors, sales executives, CSR, program managers,
project engineers, etc.) use emotional intelligence to channel their
own emotions to more positive, productive customer focused problem
solving, solution selling, and deal making.
|