During the emotional intelligence training workshop leaders and team members will use the 360 degree information coupled with their own self-evaluation to be able to:

• Understand key leadership competencies.
• Recognize their emotional arousal points (angry, sad, despondent, anxious) and what to do about it.
• Manage their emotions.
• Identify "automatic" self-talk messages that produce that first emotional response.
• Communicate "passion" for a project without being stubborn.
• Deal with setbacks.
• Use emotional intelligence to neutralize the other person's emotional reaction.
• Help others act and respond in an emotionally intelligent way.

It is possible for a team member to use emotional intelligence to become more socially and emotionally competent. However, the principles for developing this type of competence differ from those that have guided much training and development practices in the past. For team members to understand emotional intelligence competencies requires that we unlearn old habits of thought, feeling, and action that are deeply ingrained, and grow new ones. Such a process takes self-motivation, effort, time, support and sustained practice. The ideal training experience in an emotional intelligence initiative is to obtain other's perception of the team member's emotional intelligence by way of a 360 Degree evaluation.

Emotional intelligence training applications:

• Team members more clearly understand reactions and how to channel that energy into more productive team results.

• Team leaders with no structural authority utilize a more focused strategy to persuade and influence others.

• Supervisors and managers apply emotional intelligence to coaching and counseling techniques that empower the subordinate.

• Customer contact people (sales people, sales directors, sales executives, CSR, program managers, project engineers, etc.) use emotional intelligence to channel their own emotions to more positive, productive customer focused problem solving, solution selling and deal making.