At the conclusion of this interpersonal communication skills training workshop participants will be able to:

• Explain the communication process using the communication model presented in class.
• Analyze interpersonal communication skills in the workplace and demonstrate how to respond appropriately to the communication styles of others.
• Recognize barriers to good communication and choose effective techniques to overcome them.
• Understand and adapt our perception of reality.
• Demonstrate how to apply listening techniques to determine a speaker's needs, use verification techniques to ensure accurate understanding and state your own requirements professionally, politely and firmly.
• Demonstrate giving and receiving positive and constructive feedback.
• Demonstrate the ability to take charge of outcomes when conflicts arise, and respond to them in a way that facilitates problem solving.
• Recognize and deal with irrational conflict: when it is a "shark" attack.
• Describe e-mail etiquette.
• Craft effective and professional e-mail messages

To meet the challenges of success in the work place, one skill continues to underlie all others: the ability to communicate effectively with customers, coworkers, superiors and subordinates. Without good interpersonal communication skills, all other functions in the workplace suffer. This program examines the interpersonal communication process and focuses on the critical skills of sending messages, listening and providing feedback. Case studies and interactive group work are used to develop good interpersonal communication skills in the workplace including difficult or conflict situations. Skills in verbal and nonverbal interpersonal communication habits are reviewed and practiced. The DISC personality test profile is used as a tool in the training to assist in analyzing and understanding communication style behavior of individuals involved in the communication process.