Assertive Communication Skills Development Training

Major focus:

1. Identify motivational needs via the Inscape Publishing DISC on-line instrument

2. Demonstrate good active listening skills

3. How to conduct critical conversations that are forthright but not confrontational

4. Give and receive feedback: being an emotionally intelligent leader

5. How to confront with empathy that creates a safe environment

6. What to do when it is a "shark" attack

7. Use interpersonal negotiation skills and come to agreement on a plan of action

At the conclusion of this business oriented assertive communication skills development training course participants will be able to:

• Analyze interpersonal communication skills in the workplace and demonstrate how to respond appropriately to the communication styles of others
• Use modern persuading and influencing skills to convince others
• Use confronting techniques that is forthright and avoids fight or flight reactions
• Describe how they practiced: when to make the first offer, how to give and ask for concessions and how to make the other person think they won
• Demonstrate how to apply listening techniques to determine a speaker's needs, use verification techniques to ensure accurate understanding and state your own requirements professionally, politely and firmly
• Demonstrate giving and receiving positive and constructive feedback
• React to the tricks and gambits others use to get their own way
• Recognize and deal with irrational conflict: when it is a "shark" attack.
• Describe e-mail etiquette.
• Craft effective and professional e-mail messages

To meet the challenges of success in the work place, one skill continues to underlie all others: the ability to display assertive communication skills with customers, coworkers, superiors and subordinates. Without good, effective communication skills, all other functions in the workplace suffer. This course provides the assertive communication skills needed in the business environment to be: fair, ethical, focused on the objectives of the enterprise and help maintain self-esteem. Case studies and interactive group work are used to develop assertive communication skills in the workplace to address difficult or conflict situations. These assertive communication skills include successful negotiation between departments and with customers so that everyone is satisfied. The course reviews case studies and practices assertive communication skills techniques with a business negotiation focus that include: how to leverage the law of reciprocity, when to make the first offer, when and how to make concessions and when to say no. Skills in verbal and nonverbal effective communication habits are reviewed and practiced. The DISC personality test profile is used as a tool in the training to assist in analyzing and understanding communication style behavior of individuals involved in the assertive communication techniques process.