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"The assertive communication skills team training I attended in Dayton, Ohio earlier this month was packed with some very good tools that I am putting to use already. It was very informative and I was able to identify some specific areas within myself to work on to become a more effective team member." Site Team Manager Just one person? We provide interpersonal communication skills coaching for you or someone in your team.
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Assertive Communication Skills Development TrainingGet Results in the Workplace with Assertive Communication Skills Training |
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Delivery
methods:
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At the conclusion of this business
oriented assertive communication skills development training course participants
will be able to:
To meet the challenges of success in the work place, one skill continues to underlie all others: the ability to display assertive communication skills with customers, coworkers, superiors and subordinates. Without good, effective communication skills, all other functions in the workplace suffer. This course provides the assertive communication skills needed in the business environment to be: fair, ethical, focused on the objectives of the enterprise and help maintain self-esteem. Case studies and interactive group work are used to develop assertive communication skills in the workplace to address difficult or conflict situations. These assertive communication skills include successful negotiation between departments and with customers so that everyone is satisfied. The course reviews case studies and practices assertive communication skills techniques with a business negotiation focus that include: how to leverage the law of reciprocity, when to make the first offer, when and how to make concessions and when to say no. Skills in verbal and nonverbal effective communication habits are reviewed and practiced. The DISC personality test profile is used as a tool in the training to assist in analyzing and understanding communication style behavior of individuals involved in the assertive communication techniques process. |
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