Major focus:
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Apply process and procedure
analysis to improve performance and lower cost
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Use business acumen financial
fundamentals to build a business case
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Understand how humans
make decisions
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Identify the scope and
constraints of a decision
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Involve the "right
people" in the process
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Identify the likely risks
in the best alternatives
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Make decisions that have
positive outcomes
Whether it's a single department or an entire organization, a company's
success is based on the quality of the decisions it makes. The outcome
of a good decision-making approach will be reflected in the retention
of customers, proper manpower allocation, the purchase of cost effective
equipment, and a number of other significant bottom line issues. Good
decision-making is not innate, nor does it improve with position or power.
A good decision is the direct result of knowing decision making criteria,
the scope of your choices, and the inherent risk of each alternative.
Given the importance of making a good decision, it makes sense to have
an approach that the organization understands and uses to insure that
decisions are successful.
In addition, participants and the organization will experience the following
benefits:
- Greater confidence in decisions that are made
- The ability to provide a rationale for a decision or recommendation
- An improvement in teamwork by using a common process that promotes
the inclusion of all stakeholders
- The value of a systematic decision making process
- A decision making approach that creates a tendency to have positive
outcomes
Delivery
methods:
- One-on-one coaching
- National / annual associate
meeting topics with break out sessions
- Classroom instruction
emphasizing technique practice with role-plays and case studies
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