Business Decision Making Techniques

• Instructor lead on-line training
• One-on-one coaching
• National / annual associate meeting topics with break out sessions
• Classroom instruction emphasizing technique practice with role-plays and case studies

• Gather, sort, organize, analyze, and verify data
• Use flow charting to identify areas of process and cost to improve
• Refer to the business case developed during the session as a model
• Describe assumptions, alternatives and risk levels
• Use a financial approach to determining the best option
• Think in terms of the motivational needs of others
• Leverage effective negotiation skills: when to make the first offer, when to ask for and give concessions and how to make the other party feel like they won
• Refocus others thinking based on unintended consequences
• Conditionally agree when "no" is not a viable response
• Support and/or explain a decision or recommendation

As organizations reduce management levels and flatten out the organization chart, business decision skills in the form of business acumen and influencing skills become a major component in effective delivery of products and services. Our business decision making techniques course is designed to equip team members, colleagues, contract workers and management with the decision making techniques to: enhance employee business decision skills thus reducing "upward delegation", equip supervisors, team leaders and managers with skills to discover unintended consequences of decisions, and to enable them to present options within a financial framework. The command and control culture is giving way to a more team oriented environment. Our business decision making techniques course provides all employees and associates within the organizational structure with the skills to exhibit behavior consistent with this team oriented culture.