"We used the e-mail communication model with a supplier we have been trying to contact for weeks. The contact not only replied in one day, but forwarded the message to five others in the organization and they also responded - never have we received such prompt reply's."

OEM Data Management Project Analyst

Just one person? We provide interpersonal communication skills coaching for you or someone in your team.

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Training and Coaching in: Leading, Managing, Negotiating, and Selling since 1987

Personality Assessment Tools from Inscape Publishing (DiSC products) - Authorized Distributor

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Communication Skills:

Telephone, E-mail, Texting

Use Communication Skills to Maximize the Performance of the Group or Team

At the conclusion of this communication skills workshop participants will be able to:
  • Define the characteristics of effective and efficient e-mail communication by applying the six characteristics of good business writing
  • Demonstrate effective use of subject headings
  • Describe how attitude influences communications
  • Apply emotions and non-verbal communication techniques
  • Use assertive communication skills with customers and suppliers
  • Defuse emotional situations using refocusing techniques
  • Ensure that the feedback given the speaker promotes effective communications
  • Recognize e-mail etiquette
  • Describe when an e-mail is appropriate and when other communication is more appropriate

In the 21st century economy teamwork is expected and necessary. This means establishing working relationships with others whom you might not be able to communicate with face-to-face. Yet the majority of formal schooling is focused on face-to-face communication skills. When the physical communication messages are absent, voice, words and attitude take on a more significance role in giving and receiving feedback. In this global economy telephone communication skills and now, in some cases even more importantly, e-mail and text messaging communication skills are vital to insure correct understanding and commitment to successful program or project completion.

 

Get more details on telephone and e-mail communication skills