"We used the "I" statement in an email to a supplier we have been trying to contact for weeks. The contact not only replied in one day, but forwarded the message to five others in the organization and they also responded - never have we received such prompt reply's."

OEM Data Management Project Analyst

Just one person? We provide interpersonal communications skills coaching for you or someone in your team. Tiger Woods has a coach - why not you?

Learning Development and Coaching since 1987

Home | Contact Us | About Us | Resource Links | Site Map| Sales Tips

Get more information - call us at 734 - 455 - 4151

"Tell me and I forget. Teach me and I remember. Involve me and I learn."
--- Benjamin Franklin

Personality Assessment Tools from Inscape Publishing (DiSC products) - Authorized Distributor

Communication Skills - Telephone and Email

Use Non Face-to-Face Communications Skills to Maximize the Performance of the Group or Team
In the new economy teamwork is expected and necessary. This means establishing working relationships with others whom you might not be able to communicate with face-to-face. The basis of any relationship is communications. Effective communications means there is a shared understanding of the message. Most of the formal schooling and training experienced by team members That the idea has been encoded by the sender, and decoded by the receiver in such a way that they both see the idea in the same manner.

At the conclusion of this email and telephone skills workshop participants will be able to:

  • Describe the sending and receiving process as it relates to effective communications.
  • Use I-statements to "assertively" communicate both verbally and written.
  • Defuse "shark" attacks by using techniques: assertively responding, selective repetition, accepting criticism and assertively acknowledging.
  • Ensure that the feedback given the speaker promotes effective communications.
  • Improve the communication process by paraphrasing, asking non-directive (open-ended) questions and reflecting emotional feelings.
  • Define the characteristics of effective and efficient email communication by applying the six characteristics of good business writing.
  • Demonstrate effective use of subject headings.
  • Explain the role of audience and tone in written communication.
  • Recognize email etiquette.
  • Describe when an email is appropriate and when other communication is more appropriate.

 
 

Get more details on telephone and email communications skills