Reinvigorate your manager, supervisor, team leader skills with modern techniques in: motivating, setting expectations, coaching, counseling, advising, hiring and firing. At the end of this workshop you will be able to:

• Describe the role and responsibilities of a Supervisor and Team Leader
• Deal with changing relationships: from peer-to-peer to boss-subordinate
• Articulate basic motivational principles based on the works of:Maslow, Herzberg and MacGregor
• Develop new communications strategies to create an environment of action
• Using motivational insights to formulate a plan to maximize the achievement and contribution of each employee
• Use assertive communications techniques with employees exhibiting Adult - Parent - Child communications conditions
  
• Use Emotional Intelligence understanding to gain self-control of anger
• Apply effective listening skills to nurture employee input and neutralize emotional situations
• Greet new employees and help employees set goals, objectives, strategies and means of measurement
• Plan a counseling session based on the Performance Analysis Model
• Appraise performance and reward performance that meets expectations by giving and receiving feedback
• Apply the seven step coaching process
• Use Socratic questions to guide the employee to behavior change
• Conduct effective team meetings that keep team members focused and energized
• Overcome resistance to counseling by Care-fronting
• Deal with conflict situations in a collaborative manner
• Recognize when the conflict is a "shark" attack and how to neutralize the attack

Supervisory skills and team leader skills are some of the hardest business skills to master. Positioned between the demands of management and the workers, supervisor skills must include the ability to juggle the various priorities while keeping performance high and cost under control. Supervisor / team leader skills are not for the most part intuitive. If you are really interested in improving your supervisory / team leader abilities, this one-on-one coaching experience will be the best investment you can make.

Tools included in the workshop:

• Behavior style and motivation needs self-analysis assessment booklet
• Credibility self-evaluation
• Performance Analysis Model
• Counseling Care-fronting system
• Seven step one-on-one coaching meeting outline