Coaching Interpersonal Communication Skills

Following is a list of the skills that will be developed during the coaching sessions:

• Analyze personal communication style using the DISC self-assessment instrument and demonstrate how to respond appropriately to the communication styles of others
• Recognize barriers to communication and choose effective techniques to overcome them
• Give effective feedback
• Apply influencing techniques: reciprocity, commitment / consistency and scarcity
• Use elements of Emotional Intelligence to stay calm and in control of the situation
• Demonstrate how to apply listening techniques to determine a speaker's needs, use verification techniques to ensure accurate understanding and state your own requirements professionally, politely and firmly
• Defuse emotional or upset individuals
• Apply assertive communication techniques
• Understand anger in self and others
• How to give bad news to others
• Identify the source of conflict and use the appropriate response
• Understand and apply modern negotiation strategies to: know when to make the first offer, when and how to make concessions, and how to make the other person feel like a winner
• Recognize and deal with irrational conflict: when it is a "shark" attack
• Describe e-mail etiquette
• Craft effective and professional e-mail messages

In today's team and project based work environment, the ability to persuade and influence is a key factor in continued success within the organization. This includes the ability to use, when appropriate, assertive communication skills that are direct and don't leave doubts as to your expectations; but done in a non-threatening professional manner. These skills include the ability to self-evaluate the effectiveness of a communication style, how to adapt to other's communication needs, and how to identify the motivational characteristics of others to create an environment where they will take the action you desire. It is important to understand how you naturally deal with conflict and, therefore, decide how you will respond with interpersonal negotiation tools. Using our insights in communication technology Everest Training & Consulting offers a unique communication skills coaching opportunity. One of our skilled communication experts will meet with you one-on-one in person or via telephone to craft and deliver a communication skills program just for you. Call today at 734-455-4151 for a free consultation to learn more about this unique coaching arrangement.