Coaching Interpersonal Communication Skills

Blog: A case study on how to control self-talk

Major focus:

• How to prepare for a critical conversation

• Use the DISC self-assessment to identify why some team members resist your leadership

• Active listening skills

• Give effective feedback - immediate and during AAR (After Action Review)

• Use questioning skills to guide them to a solution

• Identify self-talk messages and how to make them positive

• Defuse emotional or upset individuals

• Apply assertive communication techniques

• Recognize and deal with irrational conflict: when it is a "shark" attack

• Craft effective and professional e-mail messages

In today's team and project based work environment, the ability to persuade and influence is a key factor in continued success within the organization. This includes the ability to use, when appropriate, assertive communication skills that are direct and don't leave doubts as to your expectations; but done in a non-threatening professional manner. These skills include the ability to self-evaluate the effectiveness of a communication style, how to adapt to other's communication needs, and how to identify the motivational characteristics of others to create an environment where they will take the action you desire. It is important to understand how you naturally deal with conflict and, therefore, decide how you will respond with interpersonal negotiation tools. Our coaching approach begins with telephone interviews with the person being coaching and his / her manager. We then conduct two on-line assessments that coupled with the interviews directs a skills, abilities, and knowledge outline for the eight coaching sessions. The topics are supported by study materials delivered on-line for review and application discussion. Frequent contact with the person's manager is important to track progress and alter the subject matter of the coaching sessions if appropriate. Using our insights in communication technology Everest Training & Consulting offers a unique communication skills coaching opportunity. We will meet with you one-on-one in person or via telephone / Skype to craft and deliver a communication skills program just for you. Call today at 734-455-4151 for a free consultation to learn more about this unique coaching arrangement.