Following is a list of the empowerment skills that will be developed during the coaching sessions:

• Clarify expectations and responsibilities.
• Trust and the MacGregor Theory X vs. Y.
  
• Use DISC Personality Test to identify communication / behavioral tendencies
• Establish the proper attitude with the Pygmalion Effect.
• Use the Performance Expectation Chart to determent why expectations are not met.
• Structure OJT and other training initiatives - employee accountability for implementation.
• Use effective coaching techniques to model the decision making process.
• Apply the takeaway process to communicate responsibility and accountability.
• Give feedback that nurtures employee empowerment.
• Use team meetings to reinforce empowerment.
• How to deal with employees that do not want to be empowered.
  
• Demonstrate how to apply listening techniques to determine an employee's thought process, use verification techniques to ensure accurate understanding and state your own requirements professionally, politely and firmly.

Are you expected to improve quality with a TQM strategy or improve customer service by driving decision making down through empowering your employees - announced by upper management - but not sure how to implement? This personal coaching opportunity will help you develop the skills and behaviors expected by upper management and employees reflective of a "by action not by word" employee empowerment program. These skills include the ability to share information, create autonomy and feedback, and train on how to assess risk, cost and the effect of the unintended consequence on decisions made by empowered employees. The challenge is to exhibit supportive coaching and enabling characteristics but with a safety net to redirect decisions that stray from the mission and vision. Call today at 734-455-4151 to learn more about this unique coaching arrangement.

Best self improvement investment you will make - tap into our over 50 years of communication skills experience by giving us a call today at 734-455-4151.