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Coaching Leaders, Managers & Supervisors

One-on-One Coaching to Improve Performance

Major focus:

  1. Understand what motivates others: logic, intuition (emotions), and credibility

  2. Use financial acumen, the language of business, to create an environment where Team Members internalize the change initiative

  3. Demonstrate good business acumen skills

  4. Use financial tools - formulas and Excel functions - to base decisions on measurable results

  5. Give positive feedback

  6. Maintain an open dialogue that neutralizes "flight or fight" responses and enables team members to change

It is easier and quicker to just tell them what to do. But research demonstrates that effective influencing of long-term behavior is not achieved with a command type approach. As organizations become leaner and responsibilities mount you expect sound, objective based decision making by employees whether you are present or not. This is a one-on-one team leader coaching engagement that will help you develop the skills and behaviors expected by your peers, staff, and team members reflective of a "by action not by word" employee empowerment program. These skills include the ability to share information, create autonomy and feedback, guide them on how to assess risk, cost and the effect of the unintended consequence on decisions made by empowered employees. The challenge is to exhibit supportive coaching and enabling characteristics but with a "safety net" so they feel confident in making decisions that support the mission and vision. Also, good leaders must use financially based tools and skills to be effective in the change driven global economy. These financially based skills are critical because of the environment of uncertainty, disappearance of the loyalty factor, conflict, and team members assuming a survivor attitude. The skills and behaviors addressed in this coaching acknowledges the role of a manager as one of leadership as well as skills needed to run the business. Especially if your organization is held by a private investment company that measures all decisions based on financial consequences. Some feel that the idea of working with team members on a peer level smacks of permissiveness and violates the image of the strong manager as a good leader. But a manager who is a good leader knows how to share power. The core issue of power is involvement: listening for passion and commitment is the "silent conductor" - the truly good leader.

Following is a list of the empowerment skills that will be developed during the coaching sessions:
  • Clarify expectations and responsibilities
  • Apply the trust equation needed to really empower: credibility + reliability + intimacy / self-promotion
  • Use DISC Personality Test to identify communication / behavioral tendencies
  • Establish the proper attitude with the Pygmalion Effect
  • Use the Performance Expectation Tool to empower employees
  • Structure OJT and other training initiatives - employee accountability for implementation
  • Use effective coaching techniques to model the decision making process
  • Demonstrate modern influencing skills to give direction without commanding
  • Give feedback that nurtures employee empowerment
  • Use team meetings to reinforce empowerment
  • How to deal with employees that do not want to be empowered
  • Demonstrate how to apply listening techniques to determine an employee's thought process, use verification techniques to ensure accurate understanding and state your own requirements professionally, politely and firmly
 
Get more details on Coaching for Leaders
 

 

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