Click below for a People Development introduction:

Learn about our highly effective and rewarding one-on-one Sales Coaching program.

Just one person? We provide interpersonal communication skills coaching for you or someone in your team.

Just yourself? Learn about our highly effective and rewarding one-on-one Supervisor / Team Leader Coaching program.

People Development Training Programs that get Results

Everest Training and Consulting is a Michigan performance based training organization that supports skill development as a strategic tool for organic growth with employee competency skill training workshops designed for specific industries. We use instructor lead on-line courses, one-on-one coaching, and traditional classroom instruction for a cost effective adult learning experience that gets results.

• Instructor lead on-line training
• One-on-one coaching
• National / annual sales meeting topics with break out sessions
• Classroom instruction emphasizing technique practice with role-plays and case studies

Value Focused, Consultative Sales Techniques and Skills Training

Today's environment requires a business minded, innovation approach to selling; whether maintaining a customer relationship or focusing on attracting new customers to expand marketshare. Our courses focus on:

• Addressing the competitive nature of most selling environments, there is always a third party in a meeting with a prospect: the incumbent.
• Ability to differentiate your product or service in such a manner that the "pain" is of significant level that they will make a change.
• Knowing that some form or level of sales negotiation is always present and reflect the characteristics of a customer relationship focused sales negotiation
• Expectations of innovation, value based solution from supplier sales people that focuses on what customers perceive as value.

Our value based, sales techniques training courses outlined here are designed for the sales professional that needs to focus on uncovering the value, as perceived by the customer, of the solution. To grow market share, salespeople need to counter the "commodity label" and overcome the resistance to change by explaining the value and guiding the prospect to discover the short comings of their current supplier. These sales techniques and skills training courses provide the tools to identify customer value while maximizing the company's profit margin. Systematic consultative tactics, supported by sales coaching, can help gain market share and provide the price offset of value sought in emerging markets. Savvy sales executives are using these modern value added, consultative sales negotiation skills to get positioned globally and withstand the low price attack from Chinese suppliers. Click on the drop-down menu to determine which sales training course would help your organization prepare to leverage the economic recovery in 2010.

Communication Skills Training

Years of employee surveys continue to show that communication skills, or lack of interpersonal communication skills, up and down the organization are a source of dissatisfaction and low morale. Improving these interpersonal communication skills have shown improvement in organization performance. Conclusion: speaking with respect, listening, handling conflict and being heard in meetings has a positive impact on the business. Click on the drop-down menu to see how we can enhance interpersonal effectiveness with workshops and coaching.

Leadership Skills Training

With today's global challenges, leadership skills have taken on a new meaning. We focus on business leadership skills that truly establish one as a leader through:

1. Effective communications skills of listening and questioning
2. Knowing when to be a follower
3. Facilitating a Win-Win solution with interpersonal negotiation skills
4. Emotional intelligence
5. Business acumen
6. Trust and integrity
7. Empowerment

Manager, Supervisor, Team Leader Skills Training

The manager, supervisor, team leader's job is one of the hardest to master. And one with usually the least amount of skills training. Positioned between the demands of upper management and workers the manager, supervisor, team leader must juggle the various priorities. Our manager, supervisory and team leader skills training courses provides the tools to:

1. Create the environment where someone takes action
2. Establish expectations
3. Interpersonal negotiation skills to persuade and influence
4. Effective coaching skills
5. Counseling skills when expectations are not met
6. Conflict resolution
7. Conducting effective team meetings
8. Interviewing skills
9. Harassment and disciplinary tools to counsel the employee while keeping legal exposure to a minimum.

We also offer targeted, one-on-one coaching for managers, supervisors and team leaders that can be a cost effective way to learn how to use all the tools.

Problem Solving, Error Prevention Skills - Business

The current focus is for corporations to reduce management levels and create a lean organization where there are fewer people making the decisions. In this environment it makes sense to give employees tools and techniques that will help them be as efficient and effective as possible. We would like to believe that employees have critical thinking skills that allow them to make good decisions, solve problems, and think preventively. Instead, most people use personal preference, "gut instinct," and hearsay to replace critical thinking. Training in critical thinking skills gives employees tools to improve personal productivity, processes to support the improvement of teamwork, and accurate, effective outcomes when looking for root cause, making decisions, or preventing future problems. Click above to discover the training courses and coaching arrangements that would enhance your team's critical thinking skills.